返金ポリシー

Each glass pen is handmade by our craftsman one at a time. For this reason, we do not accept returns, exchanges, or refunds for reasons of customer preference.

If your pen arrives damaged or defective
Please contact us within 7 days of delivery, with photographs of the item and the packaging, by email (info@kanseifu.com) or through our contact form.
- Orders within Japan: Defective items will be replaced if unused. Items damaged in transit will be replaced at our expense, including shipping.
- International orders: Items damaged in transit will be replaced. Shipping costs for returns and replacements are paid by the customer. As the cost depends on the destination, we will let you know the amount and how to pay it when you contact us.

Variations due to handmade production
As each pen is handmade, there may be slight variations in thickness, length, and pattern. We cannot accept returns or exchanges based on these variations.

Damage to the pen tip
Chipped or worn pen tips are covered by our Lifetime Free Repair Warranty (conditions apply), not by returns.

Repairs
The Lifetime Free Repair Warranty covers the repair work itself at no charge. Shipping is not included.
- Sending the pen to our workshop in Kyoto is arranged and paid for by the customer.
- Return shipping is also paid by the customer. The cost depends on the destination, so we will let you know the amount and how to pay it when you contact us.
- Please contact us before sending anything, so that we can confirm the repair is possible.

Import duties and taxes (international orders)
Import duties and taxes are the customer's responsibility and cannot be refunded by us.