Refund policy

Each glass pen is handmade by our craftsman one at a time. For this reason, we do not accept returns, exchanges, or refunds for reasons of customer preference.

If your pen arrives damaged
Please contact us within 7 days of delivery, with photographs of the item and the packaging, by email (info.kanseifu@gmail.com) or through our contact form. We will look at each case individually and work out the best solution with you.

Variations due to handmade production
As each pen is handmade, there may be slight variations in thickness, length, and pattern. We cannot accept returns or exchanges based on these variations.

Damage to the pen tip
Chipped or worn pen tips are covered by our Lifetime Free Repair Warranty (conditions apply), not by returns.

Repairs
The Lifetime Free Repair Warranty covers the repair work itself at no charge. Shipping is not included.

• Sending the pen to our workshop in Kyoto is arranged and paid for by the customer.
• Return shipping is also paid by the customer. The cost depends on the destination, so we will let you know the amount and how to pay it when you contact us.
• Please contact us before sending anything, so that we can confirm the repair is possible.

Import duties and taxes
Import duties and taxes are the customer's responsibility and cannot be refunded by us.