Legal notice

Seller
Glass Pen Workshop HoNoO (ガラス工房ほのお)

Person in charge
Yasuko Suga

Address
26-2 Kitashirakawa Higashi-iori-cho, Sakyo-ku, Kyoto 606-8251, Japan

Phone
+81-75-723-1300 (10:00–16:00 JST)

Email
info.kanseifu@gmail.com

Price
As shown on each product page (Japanese consumption tax included)

Additional fees

• Shipping: a flat fee of 6,000 JPY. Free for orders of 100,000 JPY or more (tax included).
• Any import duties and taxes charged in the destination country (paid by the customer)

Payment methods
Credit cards (Visa, Mastercard, American Express)

Delivery time
Orders are usually shipped within about one week. During holiday seasons, or when an item is out of stock and needs to be made, it may take 1–2 months. Please contact us in advance if you need the item by a certain date.

Returns and exchanges
We do not accept returns or exchanges for reasons of customer preference. If your pen arrives damaged, please contact us within 7 days of delivery and we will work out the best solution with you. Please see the Refund Policy for details.