Legal notice

Seller
Glass Pen Workshop HoNoO (ガラス工房焱)

Person in charge
Hiroko Suga

Address
26-2 Kitashirakawa Higashi-iori-cho, Sakyo-ku, Kyoto 606-8251, Japan

Phone
+81-75-723-1300 (10:00–16:00 JST)

Email
info@kanseifu.com

Price
As shown on each product page (Japanese consumption tax included)

Additional fees
- Shipping within Japan: Free for orders of 20,000 JPY or more (tax included). Otherwise 790–1,920 JPY depending on the region (see Shipping Policy).
- Cash on delivery fee: 440 JPY (available for deliveries within Japan only)
- International shipping: a flat fee of 6,000 JPY. Free for orders of 100,000 JPY or more (tax included).
- Any import duties and taxes charged in the destination country (paid by the customer)

Payment methods
Credit cards (Visa, Mastercard, American Express)
Cash on delivery (available for deliveries within Japan only, up to 300,000 JPY per order)

Delivery time
Orders are usually shipped within about one week. During holiday seasons, or when an item is out of stock and needs to be made, it may take 1–2 months. Please contact us in advance if you need the item by a certain date.

Returns and exchanges
We do not accept returns or exchanges for reasons of customer preference. Within Japan, defective unused items will be replaced, and items damaged in transit will be replaced at our expense. For international orders, items damaged in transit will be replaced, with shipping costs paid by the customer. Please contact us within 7 days of delivery. See the Refund Policy for details.